At The Brands Villa, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

1. Return Eligibility

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, unwashed, and in their original condition with all tags attached.

  • Custom-made or personalized items cannot be returned unless they arrive damaged or defective.

2. Return Process

  1. Email us at info@thebrandsvilla.com within 14 days of delivery to initiate a return.

  2. Include your order number, product name, and reason for return.

  3. Once your return request is approved, we’ll send you the return shipping address and instructions.

  4. You must ship the item back to us within 3 days of return approval.

  5. Customers are responsible for return shipping costs unless the product was incorrect, damaged, or defective upon arrival.

3. Refunds

  • After we receive and inspect the returned item, we will notify you of the refund status.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping costs (if any) are non-refundable unless the return is due to our error.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@thebrandsvilla.com with photos of the issue. We will replace or refund the item at no extra cost to you.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

6. Non-Returnable Items

  • Custom-made or personalized items

  • Gift cards

7. Contact Us

For any return or refund inquiries, please contact us at:
📧 support@thebrandsvilla.com
🌐 www.thebrandsvilla.com