Payment Policy

 

1. Accepted Payment Methods

We accept payment via major credit and debit cards issued by Visa, MasterCard, American Express and other recognized networks. All payments must be processed successfully before your order is confirmed.

2. How Payment Works

  • At checkout you will select your card payment option and enter the requested details (card number, expiry date, security code) via our secure payment gateway.

  • Your card will be authorised at the time of order. We will charge the payment once your order is confirmed.

  • Once payment is successful, you will receive an order confirmation by email. If payment fails, your order will not be processed until resolution.

3. Currency and Charges

  • All prices displayed on our website are listed in [insert currency, e.g., USD/Pakistani Rupee] and include applicable taxes (if any).

  • If your card is issued in a different currency, your card issuer may impose a foreign-transaction fee or use an exchange rate. These extra charges are your responsibility.

4. Payment Security

  • We take payment security seriously. Our site uses industry-standard SSL encryption to protect your card details.

  • Card information is transmitted securely to our payment gateway and is never stored on our servers beyond what is required by the gateway provider.

  • We may perform additional verification checks (for example, verifying billing address and cardholder identity) to protect against fraud. Failure of these checks may delay or cancel your order.

5. Failed or Disputed Payments

  • If your payment fails, you will be notified and asked to retry or use another valid method.

  • If a payment dispute is raised (chargeback, unauthorised transaction), we will cooperate fully with the card issuer and reserve the right to cancel or hold the order until resolution.

6. Refunds and Chargebacks

  • If an order is cancelled by us before shipment (for any reason), we will refund the amount charged to your card. The refund will be credited to your card account, and may take several business days to appear depending on your bank’s policies.

  • If you request a return or refund per our Returns & Refund Policy, the refund will be processed via the same card used for payment.

  • Please note: chargebacks initiated without first contacting us can delay resolution of your refund and may incur additional costs.

7. Recurring or Instalment Payments

✱ None — At present, we do not offer recurring subscriptions or instalment payment plans. All payments apply to one-off orders only.

8. Taxes, Duties, and Import Fees

  • For international shipments, you may incur customs duties, import taxes or brokerage fees. These charges are outside our control and must be borne by you. Payment of your card does not include these costs.

  • Where local law requires it, we will collect and remit applicable sales taxes or VAT; any such taxes will be clearly reflected in your order total.

9. Order Modifications and Payment Changes

  • If you wish to change your payment method or split payment across cards, please contact our Customer Support before shipment.

  • Any changes may result in delays while security or verification checks are re-performed.

10. Contact & Support

If you have any questions regarding payments, card authorisations, refunds or your charge appearing on your card statement, please contact our support team at:

  • Email: info@thebrandsvilla.com

  • Phone/WhatsApp: +44 7877 453729

  • Address: The Brands Vill, 15 Scovell Rd, London, SE1 1PS, United Kingdom